Company Profile:
Here at beachmonkey.co.uk we cater for both retailers and individual customers, with our strong position in the market and our fully automated ordering process, we are able to offer the most competitive prices available in the UK. We also dispatch every order on the day it is placed, giving each customer the best possible service at the best possible price. For wholesale orders above 1,000 pairs, please contact us direct.
Delivery:
All deliveries are dispatched on the day you place your order (if you order before 4:00pm Mon-Fri). All orders are sent by Royal Mail 1st Class Recorded (a signature is required - please visit royalmail.co.uk for terms and conditions of postage). Postage and Packaging is charged at £2.50 per item (crocs currently have free p&p as part of an ongoing promotion) with a £10 maximum delivery charge per order (so delivery will still only cost £10 if you order 100 items!).
Returns / Refunds:
Goods may be returned within 14 days of receipt. Items may be returned for a full refund (excluding postage) or you may wish to return an item for an exchange (for example the next size up). Either way, our automated returns system will take you through the process step by step (including selecting your replacement item). Enter your order number and email address (both will be clearly displayed on your conformation email) and then you can start the automated returns process.
Click here to return an item.
* Please remember that goods must be returned in their original boxes and in brand new condition. This does not affect your statutory rights.
Swimwear:
Swimwear items need to be returned in their original condition and packaging, unworn and unwashed with all labels intact. Please ensure that swimwear is tried on over your own underwear. We reserve the right to refuse items where it is apparent that this has not been done.
Cancellations:
Once payment has been debited from your account, the transaction will be fully processed and you will have to follow the returns procedure for any exchanges or refunds.